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The Motor Claims Process

An accident may impact your life on more levels than you could have imagined and you may find yourself at a loss on how to cope.

The team at Advantage General understands how distressing these experiences can be. In addition to the financial loss and inconvenience, you may experience emotional and psychological trauma. We want to play our part by ensuring that the process of getting your life back to normal is fast, simple and seamless.

Below is information that will ensure the smooth processing of your claim.

Read your policy: Your Motor Policy is your most important tool. Please be sure to read it! It provides specific details about your Insurance coverage, rights and responsibilities under the contract. In the event that you do not have a copy of your Motor Policy, one can be obtained from one of our local Agents, Brokers, Sales Representatives or Customer Service Representative at any of our branches island wide.

Report accident or loss to us promptly: If you are involved in an accident you must report it to the nearest Police Station within twenty four [24] hours after its occurrence and to us within thirty [30] days. The accident should be reported to us even if you were not at fault; failure to do so will affect the smooth processing of your claim from the liable party’s Insurer.

You will be asked to provide some basic information. To ensure speedier processing, you should try to have the following information with you when you report the accident: The make, year and licence number of the vehicle and details regarding the circumstances of the accident including:

  • Driver’s name and licence number (if someone other than the registered owner)
  • Date, time and location of the accident
  • Number of passengers involved, if any
  • Extent of the injuries
  • Extent of damage to the vehicle
  • Names, drivers’ licences, and telephone numbers of third parties, as well as names of their Insurance Companies
  • Make, year and licence plate number(s) of the vehicle(s) involved
  • Contact detail(s) of any witness(es)
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